For those in who deal primarily in client facing roles or industries, there is one ongoing challenge faced across the board: how to increase customer service to provide a better customer experience. The importance of offering the very best to customers is no secret – in a competitive market, customer retention, recommendations and word-of-mouth are crucial to success. However, discussions on how to increase customer service capabilities typically fail to include any mention of document management, when in fact they should. Here are just a few ways you can increase client service capabilities via a file management system.

If your organization has recently embarked upon a project in document scanning, storage for the converted files is likely the next major challenge that needs attention. Now that the piles of paper have been digitized, finding methods for effectively storing and managing your documents is of utmost importance, particularly if you want to make the initial investment into file conversion worthwhile. Below are some tips to help ensure that your document scanning, storage and management work together seamlessly to achieve a well-rounded document management structure that benefits your business.

While document management systems are often heralded for their benefits (of which there are many), any mention of the importance of indexing documents is often left out of the conversation altogether. In reality, many of the advantages of DMS are not possible without proper indexing. This is because many of the efficiencies that come with DMS are related to time-saving aspects like convenience and searchability. If documents aren’t properly indexed to facilitate easier search and retrieval functionality, you won’t see an increase in efficiency.

Document management is an important facet of any organization, regardless of size or industry. From an operational perspective, efficient document organization processes help improve productivity, improve customer service, and ensure that employees are equipped with the information they need to do their jobs effectively. From a legal perspective, it helps your organization remain compliant to record retention laws.

Choosing a document scanner software that’s perfect for your organization can be tough. There are multiple options to choose from, and not all are going to be suitable for your needs. That’s why determining your particular requirements – essentially, what you expect to achieve from the file scanning software – is so important. After this is understood, you can make a more informed decision, but even then, it can be hard to select a vendor.

To help you make the right decision for your business, we’ve compiled a list of the 12 characteristics that the best document scanner software all have in common.

While the benefits of a document management system can be multiple, building a business case in order to achieve buy-in from executives and upper management often requires a bit more than a bullet list of potential advantages. This is because implementing a file management system requires the investment of time and money, as well as a change management initiative to make sure you reap the potential benefits of the system.

Records retention plays a few critical roles in the operation of a business, assisting in productivity, organization, and even legal compliance. Despite the importance of retention in records management practice, many businesses still don’t have a solid process in place to ensure that the retention of business records and documents is properly managed and administered. If this sounds like you, you may want to reconsider how you view records preservation. Here are the things you need to know about record retention for your business.

A great file management system is an absolutely essential but often overlooked component of any successful organization. The benefits of a system that helps – rather than hinders – your business are multiple, from increased productivity, to better customer service, even employee satisfaction! Yet, so many organizations struggle to implement a document management system that brings them these benefits. To this end, we’ve put together the anatomy of a great file management system, so that your organization can more easily make the changes it needs to improve document management. 

Though microfilm, as a medium, is a very popular information storage format, many companies are opting for microfilm scanning services. Despite its potential longevity (around 500 years, if stored and handled correctly), there are many disadvantages of microfilm. These downfalls can adversely affect the efficiency of an organization. In fact, microfilm may be your company’s weakest link­ – here’s why.