Over the past year, the business world bridged the gap between physical and digital at a fast clip. The transition began years ago, but the pandemic accelerated its pace as organizations realized that remote working was a feasible option and that work still carried on—remotely. 

The way businesses conduct their daily operations evolves with time. A few decades ago, enterprises carried out all their operations in-house. In the last decade, the trend toward outsourcing certain business functions caught on. Outsourcing repetitive tasks and non-core business functions to external service providers became the norm. Now, Business Process Outsourcing (BPO) is an accepted and desirable practice.