The benefits of paperless billing are often viewed from the perspective of the business itself – how it will reduce costs, eliminate invoicing and payment issues that waste time and resources, and so on. The environmental benefits of paperless invoicing are also talked about widely, with companies more cognizant of their carbon footprint than they were in the past.

A less commonly discussed benefit of paperless invoicing is how it has the potential to significantly improve your customer service. This is just as important (if not more so) than the direct benefits to the business itself and the environmental advantages: after all, unhappy customers don’t remain customers for very long. If your organization is considering making the transition to paperless invoicing, here are some the customer service benefits that can help make the decision that much easier.

File management isn’t given the attention it deserves by businesses, whether small companies or large enterprise organizations. Most don’t even question their entrenched file management practices, paying little mind to the inefficiencies inherent in physical filing cabinets or disorganized shared drives. But, consider the following:

• The average worker spends 40% of their time simply looking for the information they need to do their job.
• It costs $25,000 to fill a four drawer filing cabinet.
• Poor file management systems result in misplaced documents – and the average cost to find a single misfiled document is $120.

Business records are of paramount importance: they are crucial for compliance and tax obligations, and provide a frame of reference for your organization as you progress. There is also the fact that business records must be kept by law, and failure to do so can result in costly repercussions. 

However, it is not merely the act of keeping records that is important. A business must also do so efficiently, in order to avoid wasted resources, lost records, lapses in organization, and a myriad of other issues. That’s why an effective business records storage solution is so pivotal. Your business storage should not only curtail the mountain of paper in your office, but it should also offer security, enable easy access to specific documents for employees who need it, and also reduce the administrative time it takes to file, organize and search for business records.

Below are 3 business records storage solutions that can help you save time, money, and ensure you keep records with pinpoint accuracy.

Did you know that the average employee spends up to 40% of their time simply searching for the information they need to do their jobs? That’s a lot of time (and money) that could be allocated towards tasks that help improve business performance.

Often, this wasted time is a result of poor paper records management. When employees need to dig through a large inventory of physical files, can’t recall if the document was born analog or digitally, or otherwise have issues locating certain records, this is an indication that your current paper records management system is sorely inefficient.

However, implementing certain changes can help to significantly improve your paper records management, so that every person in your organization spends less time searching for documents and more time attending to role-critical functions. Here are 3 ways that you can improve your paper records management to increase the efficiency of your business.

Why go paperless? Apart from the environmental value, going paperless is an efficient way to streamline your manual paper-based processes, saving you time and money and also improving the management of business processes. To put it simply, paperless document management allows your business to complete and process more work – with fewer resources. Below are a few on the key areas of your business that can benefit from going paperless. 

Integrated library systems that provide quick, convenient access to myriad resources are the way of the future. Indeed, the transition is already taking place. Digitization of library resources is the goal institutions are aiming for to maintain their status as centres of knowledge and information in the digital age.

The digitization of library systems and services is no small feat. It requires format transitions for a variety of items, from books to manuscripts, historical information to microfilm, newspaper collections and beyond. It also means the development and implementation of online databases for improved information sharing and distribution. Such a transition can come with quite the price tag. 

However, developing a fully digitized, integrated library system doesn’t have to break the budget. Here are some steps you can take to digitize your library on a budget.

A simple truth about digital technology is that it is transforming the ways that library systems and services operate. Not only is technology itself advancing, but the expectations of users are also changing; today, people expect to be able to access all manner of information digitally.

Analog documents – books, newspapers, microfilm, microfiche, town records, historic information – are still important, but there is a recognized need to have them digitized in order to improve access and availability. And documents are not the only things being affected by the digital age. Increasingly, libraries and other informational institutions are rethinking the ways they provide services to their clientele. Below are some of the bigger transformations library systems and services are experiencing in the age of digital media.

With the internet surpassing other media as the primary source of information, digitization has become an increasingly salient topic. The ability to access information digitally is no longer a novelty ­– it is expected. Take for example the Google Books Library Project, in which Google is working with several major libraries and educational institutions (including Stanford University) to digitize library resources and create a vast digital library.

The trend isn’t ephemeral. The push towards the digitization of library resources and other sources of information will only accelerate. As Guy Berthiaume (who will become the new head of Library and Archives Canada on June 23) points out, libraries are in the process of reinventing themselves. He believes that digital technology is not threatening the place of libraries as centres of knowledge; rather, it should be embraced and leveraged to improve the availability of information and how people access it.

At the beginning of this year, I talked about investing time and money into the personal development and training of our staff. Our goal is to continually improve the customer experience and strengthen our position as your "go to" source for all things document management. Well, this week it's my turn.