Record Management Solutions Improve Customer Service, Part 2

Posted by admin on Jun 1, 2011 8:00:27 AM

In part 1 of this blog post we discussed how record management solutions provide numerous benefits including streamlined efficiencies, decreased costs and perhaps most importantly improved customer service. In this blog post we will continue to discuss how record management solutions can help improve your business’ customer service.

Record management solutions allow you to have quotes, orders and invoices at your fingertips in one central system which gives you the ability to respond to clients faster and with more accurate information. Using scanning and document management/workflows also provides employees and clients instant access to current and historical information that is often spread across multiple databases or paper files

Having all your documents in one central system also allows your business to eliminate the “Let me look that up and get back to you” message customer service agents often tell clients. Which means they can spend more time focusing on customer service and less time searching for documents.

Quality record management solutions also show your clients they are working with a leading edge business partner. Document management allows your employees to use workflows to update clients on order statuses, invoicing etc.; your respond to clients quicker and ultimately decreases your companies processing time. Additionally, you can create timely, vibrant and high quality electronic brochures and quotations, which have a much higher impact than faxed documents.

Businesses of all sizes and in all industries can benefit from quality record management solutions. Contact your local document management company for more information about how record management solutions will allow your business to automate manual paper-based tasks and helps expedite customer orders and ultimately improve customer service.

For more information about our record management solutions, contact MES Hybrid Document Systems.

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